Service Reports
Your customer gets a text, sees the problem and approves the work from their phone. You get a clear answer and a record of the job.
Try It Now
Enter your name and mobile number to try a sample job, choose the work and see the completed report.
SMS delivery is coming shortly. Preview the journey now. Demo payments only, no money is taken.
From Your Workshop To Their Phone
Swipe through the journey. Blue screens show the mechanic; white screens show the customer. Illustrative examples only.
Mechanic View
Video Added · 2 PhotosNotes: Front pads worn. Video attached.
Sarah’s mobile number is already saved.
Example: call or message Garage X from here.
Select the job. Add video, notes and prices. Press send.
Today · 10:32
Example: call or message Garage X from here.
Tap the private link. No account needed.
Your Service Report
Inspection Video PreviewYour front brake pads need replacing. See the inspection above.
Example: call or message Garage X from here.
Watch the video. Read the reason.
Your Choices
Example repair prices include VAT.
Example: call or message Garage X from here.
Approve or reject each item, with the price in view.
Amount Due
Approved additional work, including VAT.
Example: call or message Garage X from here.
Approve the work, then pay securely from your phone.
Mechanic View
The job updates as the customer responds. Your team decides what happens next.
Example: call or message Garage X from here.
See exactly what was approved, rejected and paid for.
Customer View
Front brake pads replaced.
Wiper blades left unchanged.
Your car is ready at Garage X. Contact us to arrange collection.
Example: call or message Garage X from here.
See the finished work and collect with confidence.
Customer approvals and rejections come straight back to the job. Try step 3.
Just As Simple For Your Team
Your team decides what happens next. The platform keeps both sides informed.
Simple Pricing
Then just pay per job and text. All prices plus VAT.
Not Just For Cars
Motorbikes. Mobility scooters. Bicycles. Building works. Any job where seeing the issue helps.
Build Your Reporting ProcessFurther photos, videos, notes and approval requests stay within the £2.49 job fee. Each SMS part is charged separately. Six single-part messages plus one job cost £2.79 + VAT, in addition to the subscription.
Use a private link with an optional password. The business sets how long it remains available. Keeping reports accessible for an agreed retention period helps both sides refer back to the job.
A storage allowance is included, with the amount confirmed in your proposal. Additional storage is quoted separately.
Choose payment on approval or collection, business-wide or for an individual customer. An approval does not mean payment has been received. Payment processing terms are confirmed during setup.
The engineer marks work as required or recommended. Both approval and rejection trigger a notification. The business decides what happens to the vehicle or repairs.
5p + VAT per message part. A standard single-part SMS allows up to 160 GSM-7 characters; longer texts normally use 153 per part. Unicode text normally allows 70 characters, or 67 per part in longer messages. Some characters use more than one unit.
Our expert team helps build the reports, checklists, messages and workflow. We can assess connections to existing systems where their APIs and processes support them.
Videos, photos and recorded decisions support a clear job history and help resolve misunderstandings. They do not guarantee that a claim cannot be made.
Let's Make It Happen
Tell us what you service. Our team will help set up the process.
Call 07929 000 321Service Reports is a tailored portal service. These are illustrative customer screens, not a live job or payment system.